Welcome to Raja Cylinder Help Center. This page is designed to help you understand the shopping flow, payments, shipping, and return & warranty policies. If you still have questions, our CS team is ready to help via WhatsApp or contact form.
How to Shop
Shopping at Raja Cylinder is very easy — only 4 steps:
Find Products
Use the Products menu or search box to find the components you need.
Add to Cart
Click the cart button on the product page, adjust the quantity, then continue to the Cart page.
Checkout
Fill in your shipping address, select a courier, and confirm your order.
Pay & Receive
Make the payment, we will ship your order and you can track the tracking number.
Payment Methods
We provide several payment methods for your convenience:
Bank Transfer
Transfer to the following account:
QRIS
Scan the QR code shown on the checkout page with your bank or e-wallet app (GoPay, OVO, Dana, ShopeePay, LinkAja).
Virtual Account
Pay via Virtual Account with the unique code given at checkout. Payment is automatically verified.
Invoice & PO
For corporate purchases, we accept PO with specific payment terms. Contact our sales team for details.
Shipping
We partner with various trusted shipping services to ensure your package arrives safely and quickly:
AnterAja
ID Express
JNE
J&T Express
Ninja Xpress
SiCepat
The couriers above are our official partners. If your city is not yet covered, please contact CS to check other shipping options.
Delivery Time Estimates
- Java area — 1 to 2 business days
- Outside Java — 2 to 5 business days
- Same Day — available for Surabaya & surrounding area via GoSend / Grab Express
After your order is shipped, we will send the tracking number via email and WhatsApp. You can track the package position through the courier website or through the My Orders page.
Returns & Warranty
Return Policy
We accept returns with the following terms and conditions:
- Returns can be made within 3 days after the item is received.
- The item must be in original condition, unused, and packaging intact.
- Include proof of purchase (invoice or order number).
- The reason for return must be clear: damaged item, wrong shipment, or not as described.
Warranty Policy
All products sold through Raja Cylinder come with official warranty with the following terms:
- 7-day warranty for manufacturing defects.
- Following the warranty policy of the distributor/brand of each product.
- Warranty does not apply to damage caused by misuse or user negligence.
How to Claim Return / Warranty
- Contact our CS via WhatsApp or email within 3 days after the item is received.
- Send photos/video of the problematic item along with proof of purchase.
- Our team will verify within 1×24 hours.
- If approved, we will process the replacement or refund as agreed.
Frequently Asked Questions (FAQ)
Here are answers to the most frequently asked questions from our customers:
How do I order products at Raja Cylinder?
Find products through the Products menu or search box, click "Add to Cart", then proceed to the Cart and Checkout pages. You can checkout as a guest or with an account (manual login / Google).
Do I need to register an account to buy?
Not required. You can checkout as a guest. However, with an account you can track orders, save wishlist, and checkout faster on your next purchase.
What payment methods are available?
We accept bank transfer (BCA, Mandiri, BNI, BRI), QRIS, and Virtual Account. Full details are available after you checkout.
How long does shipping take?
For Java area 1-2 business days, outside Java 2-5 business days. We partner with JNE, J&T, SiCepat, Anteraja, and GoSend for same-day delivery in certain areas.
How do I track my order?
After payment is verified, we will send the tracking number via email and WhatsApp. You can also track it on the My Orders page after logging in.
What should I do if the item is damaged or wrongly shipped?
Contact us via WhatsApp or email within 3 days after the item is received, along with photos of the item and proof of purchase. We will process a replacement or refund.
Do Raja Cylinder products come with warranty?
Yes. All our products come with official warranty following the distributor policy. For warranty claims, contact our CS with proof of purchase and product photos.
Can I order in bulk?
Of course. For bulk purchases, please contact our sales team to get special pricing and technical consultation.
What is the return policy?
Returns can be made within 3 days after the item is received. The item must be in original condition, unused, and include proof of purchase.
Is there a technical consultation service?
Yes. Our technical team is ready to help select the right components for your industrial needs. Contact us via WhatsApp or contact form.
Haven't found the answer you're looking for?
Our team is ready to help you personally.